Tips for establishing your credibility

• Demonstrate competence in a particular area.
• Show your willingness to work hard.
• Model the behaviors you're trying to encourage.
• Use power and influence for the benefit of others.
• Treat others consistently and fairly.
• Practice active listening.
• Keep promises and meet deadlines.
• Remain calm under pressure.
• Prepare thoroughly for meetings and presentations.
• Answer all phone calls and respond to all important e-mails promptly.
• Keep good records.